Tawk.to

Tawk.to is free live chat software for your website. It is free forever, with no limits on agents, chats, or websites. Your team answers visitors in real time from one shared inbox. Free mobile and desktop apps keep you chatting on the go. It also includes a ticketing system, a hosted knowledge base, and a small contacts CRM. Optional paid add-ons include AI Assist, badge removal, and video chat. Tawk.to says over 3 billion people interact through its chat every month.

Key Features

Unlimited Free Core

Live chat comes with unlimited agents, chats, websites, and chat history. It costs nothing. There are no per-seat or per-site license fees.

AI Assist

AI agents answer questions from your knowledge base day and night. They hand off to your team with full context when a human is needed.

Shared Inbox and Ticketing

Chat, tickets, and customer messages land in one dashboard. Triggers and canned responses handle routine work. Internal notes help your team solve issues together.

Knowledge Base

Build help articles that visitors search before starting a chat. They stay in sync with your docs. Answers stay current without extra work.

Mobile and Desktop Apps

Free apps for iOS, Android, and desktop let your team answer chats anywhere. Real-time visitor monitoring shows who is on your site right now.

White-Label Option

The White-label add-on removes the badge from your widget and emails. It costs $29 a month per property. Visitors only ever see your brand.

FAQ

What does tawk.to cost?

The core live chat is free forever. There are no limits on agents, chats, or sites. You only pay for optional add-ons, billed per property. AI Assist and badge removal each cost $29 a month.

How does tawk.to stay free?

The business runs on optional add-ons, not on locking software behind plans. You can start with no credit card. Add extras only when you need them, and cancel any time.

Can the AI handle chats by itself?

Partly. AI Assist answers from your knowledge base and automates routine tasks like routing. When a conversation needs a person, it hands off to your team with full context.

Can I remove the tawk.to branding?

Yes, with the White-label add-on at $29 a month per website. It replaces the badge on your widget, chat page, and emails. Visitors see only your brand.

Does tawk.to work on mobile?

Yes. Free iOS and Android apps, plus desktop apps, keep your team connected anywhere. Alerts flag new messages so nothing goes unanswered.

Can I hire agents to run my chat?

Yes. Tawk.to advertises trained hired chat agents from $1 an hour. They can cover your chat around the clock while your team focuses on other work.

Conclusion

Tawk.to is a strong pick for small businesses that need live chat without a budget. The free core is genuinely unlimited. The add-ons let you grow into AI and white-label options later. Reviews on G2 give it 4.5 out of 5, though some users note a dated interface. If cost is your main concern, tawk.to is hard to beat.